Yes, bookings can be swapped for another event prior to the date the event is set to start. To swap a booking, players need to contact customer support and provide the booking details and the new event they want to book. If the new event has a different price, the difference will be refunded or charged accordingly.
Yes, if you can't make it to the event, you can give your booking to a friend by sharing the team code. The person who takes over the booking will need take over setting up the team. Players can manage their bookings and team codes through the app.
The exchange policy allows players to swap their bookings for another event prior to the date the event is set to start. To exchange a booking, players need to contact customer support and provide the booking details and the new event they want to book. If the new event has a different price, the difference will be refunded or charged accordingly.
The refund policy states that players can't get a refund as all sales are final. However, the exchange policy allows players to swap their bookings for another event prior to the date the event is set to start. In the case of severe weather or other exceptional circumstances, Got Know Clue will offer an exchange on the event date. Players can manage their bookings and cancellations through the app.
Yes, children can participate in the game, but they must be accompanied by an adult. The game is designed to be family-friendly and is suitable for children aged 8 and up. Please note that the game does involve walking through city streets, so parents should ensure that their children are able to handle a moderate walk.
No, there are no live actors involved in the game. The experience is entirely app-based, and players will interact with the virtual characters and solve puzzles through their mobile devices.
Dogs are welcome to participate in the game, provided that they are well-behaved and on a leash. However, please note that all the play areas are located in public outdoor spaces, so players will need to follow local regulations regarding pets in these areas.
Yes, champions can be changed at any time during the game except within an already started, timed task. This means that if your team decides that someone else would be better suited to a particular challenge, you can switch roles on the spot. To change champions, you can simply use the app to swap their roles. Keep in mind that if you are in the middle of a timed task, you will not be able to make any changes until that task is complete.
Yes, you can take a break in the middle of the game if you need to. Players are able to pause the clock if they need to take a break, but they must return to the same spot where they paused the game in order to resume play without penalty.
The game is designed to take approximately 2-3 hours to complete, but the exact duration can vary depending on how quickly your team is able to solve the puzzles and complete the challenges. The game can be played at any time between 9am and 6pm local time.
The amount of data the app uses depends on the game and player interactions but is similar to browsing a few webpages and watching some videos. We recommend ensuring that you have a data plan that can accommodate the amount of data you will need to use during the game.
The game involves walking through city streets, and players should expect to cover a distance of approximately 2-3 miles (3-5 kilometers) during the game. It's recommended that players wear comfortable walking shoes and dress appropriately for the weather.
The game can be played at any time between 9am and 6pm local time. Players have the flexibility to choose the time that works best for their schedule.
The game starts at a designated location in the city that is chosen when you book your game. The aproximate location will be provided to you via email before your game day and the exact location will be provided within the app on game day. Players will need to arrive at the starting location to begin the game.
A team can have between 1-6 players. We recommend playing with at least two people as the game is designed to be a team-based experience and will be more fun with a group.
Yes, you can add up to 6 people to your team at any time. To do so, simply share the team link with the person you would like to add. They can use the link to join your team and start playing.
To add up to 6 members to your team, simply share the team link with them. The link can be found in the app under the "Team" section. Once the new member uses the link, they will be able to join your team and start playing.
To log in to the game, simply download the app and create an account. Once you have created an account, you will be able to log in using your email and password. If you have any issues logging in, please contact our support team for assistance.
Got Know Clue offers team prizes that include printable certificates of completion and vouchers for future games. The printable certificate of completion can be a fun and memorable way to commemorate the experience and provide a lasting memento of the game. The vouchers for future games are valid for a specified period of time, and can be used to book any of the games that are offered by Got Know Clue. This provides a great opportunity for players to experience new adventures, and to keep coming back for more.
Once you've made your booking, your game start date and time will be confirmed. The game takes place daily from 9 am to 6 pm local time. The exact date and time of your game will depend on your chosen booking.
Instructions will be sent to you via email, and you'll also be able to access them via the Got Know Clue app. You'll receive your instructions 24 hours before your game start time. These instructions will include information on where to start, what to do, and how to navigate the game.
If you haven't received your instructions 24 hours before your game start time, you should contact Got Know Clue customer support. They will be able to help you access your instructions and ensure that you're ready to play the game.
Got Know Clue regularly schedules new events and games for players to enjoy. You can check our website or social media pages to stay up to date on upcoming events. We also offer customized games for corporate events, large parties, and other special occasions. If you're interested in hosting a customized event, you can contact our team to discuss the details.
We encourage our players to share their experience with others! We always appreciate honest feedback about the game, whether it's positive or negative, and we love to hear about creative solutions that players came up with to solve the puzzles. Players can leave a review on our website or social media pages, or they can share their experience with friends and family by word of mouth. We also have a referral program that rewards players who refer friends to our game. We hope that players will share their experience with others so that more people can discover the fun of Got Know Clue.
Our game takes place outdoors, and we understand that the weather can be unpredictable. In the case of severe weather, we will cancel the game and provide an access code for the new scheduled date. If the weather is not severe, the game will still take place as scheduled. We recommend that players check the local weather forecast before the game and dress accordingly. We also suggest that players bring umbrellas or raincoats if rain is in the forecast. If you have any concerns about the weather, please contact our customer service team.
The safety of our players is our top priority. We follow all local and national health guidelines related to Covid-19. Although all gameplay occurs outdors, we encourage all players to wear masks if sick or at risk and practice appropriate social distancing while playing the game. If you have any concerns or questions about our Covid-19 precautions, please contact our customer service team.
Got Know Clue is a company that provides outdoor adventure games in cities across the United States. Our games combine puzzles, trivia, and strategy to create a unique and exciting experience. Our mission is to provide a fun and engaging activity that brings people together and encourages exploration of new places. We believe that our games are the perfect way to experience a city in a new and exciting way. We have a team of dedicated game designers and customer service representatives who work hard to ensure that every player has a great experience.